CONDITION OF RETURNS
Please carefully read through our returns policy as you are agreeing to this when you make a purchase from Outcastyle.
Full return condition:
Item/s must be returned within 30 days of delivery.
Item/s must be returned in their original condition, unworn with tags attached, unwashed and no perfume residue.
All Swimwear & Lingerie must be tried on with undergarments on & returned with the Hygiene Strip still on.
Item(s) on SALE are considered FINAL SALE and cannot be returned unless there is a manufacturing defect.
If you aren’t in love with your Outcast purchase, we offer a 30-day return policy from when you receive your order, that allows our customers to receive a store credit. We are unable to provide refunds for change of mind or incorrect sizing.
RETURN POLICY
Please carefully read through our returns policy as you are agreeing to this when you make a purchase from our Website.
SUBMIT YOUR RETURN
If the item(s) in your order are eligible for return, please submit your return/exchange request via the "make a return" tab above or via the Outcastyle Returns Portal.
STORE CREDIT
Returns received within the 30-day timeframe will receive a store credit. Our store credits do not have an expiration date and do not need to be used at once. This way you’re able to shop more Outcastyle items that you absolutely LOVE!
FAULTY ITEMS
If you have received an item with a minor or major fault, please contact our customer care team return@Outcastyle.com with photos of the item.
- For minor faults we are happy to provide you with a replacement or store credit to ensure that you have a great shopping experience with Outcastyle.
- For major product defects you are eligible to receive a replacement, store credit, or refund made to the original payment method.
YOU RECEIVE AN INCORRECT ITEM
If you have received an incorrect size, color or style to what you ordered, please contact our customer care team return@Outcastyle.com with photos of the item/s and they will assist you further to resolve the issue.
DELIVERY DAMAGE
If you think your order has been damaged during transit, please contact our customer care team return@Outcastyle.com with photos and details within 24 hours of receiving the damaged package so our team can assist you further.
RETURN CONDITIONS
- No changes can be made to your return request once you have posted your return
- All returned items must be received back to us in original condition - unworn, unwashed, with all tags still attached and shoes in original box/carton
- Due to hygiene reasons, beauty tools/products, piercing jewellery (eg. earrings), socks/hosiery and intimates/lingerie cannot be returned due to change of mind, sizing or fit and this will be listed in the product description, unless faulty or significantly misrepresented
- All swimwear must have their hygiene seal intact and not previously removed
- All returns received outside of the policy timeframe will not be eligible for a store credit or exchange.
- No cancellation on PRE-ORDERS for a refund, however if your order has not been fulfilled, with the confirmation from customer support we can cancel your PRE-ORDER item(s) for a store credit ONLY.
FINAL SALE
Item(s) on SALE with a discount both applied or automatic of 30% or more are considered FINAL SALE and cannot be returned unless due to a fault as assessed by our quality control department.
PROCESSING TIMES
Once we receive your return please allow 3-5 business days for your return to be processed. You will be notified via email once your return has been processed and be provided with your store credit details.
It is the responsibility of the customer to ensure that all site policies, terms and conditions are read and understood prior to making a purchase with Outcastyle.